Vermont 211, the program hosting Vermont’s one-stop number to call for information about community, health, and human services has announced its hours will return to 24/7/365 service as of July 1.
“The restored hours are the result of an appropriation by the Vermont Legislature,” said Vermont 211 Executive Director Elizabeth Gilman.
The hours were cut last July by the Agency of Human Services.
“The United Ways of Vermont is very grateful for this funding and relieved for Vermonters who rely on this critical service for resources,” Gilman said.
“Vermonters know that when they reach out to us, that they will be treated with respect and provided with useful information and resources,” said Gilman.
The United Ways of Vermont is the agency that houses the Vermont 211 program.
Thousands of people reach out to 211 annually looking for help navigating the complex human service delivery system as well as for community and health services.
“What makes Vermont 211 an important and unique service is that Vermonters know that when they reach out to us, that they will be treated with respect and provided with useful information and resources,” said Gilman.
The agency’s contact center staff are trained and become certified in Information & Referral by an international accrediting organization, Inform USA.
Vermont 211 is a free, confidential program where Vermonters connect by phone, text, and email to find services and resources to help with everyday needs and in difficult times. Vermont 211 also is a primary partner in disaster response, recovery and communications. Contact Vermont 211 simply by dialing 211 or 802-652-4636 from anywhere in Vermont at any time, by visiting Vermont211.org, or by texting your zip code to 898211 (between 8 a.m.–10 p.m. Monday through Friday).
