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February 14, 2018

The Pines at Rutland receives National Customer Service Cup

The Pines at Rutland receives National Customer Service Cup

RUTLAND—The Pines at Rutland Center for Nursing & Rehabilitation was recently awarded National Health Care Associates’ Customer Service Cup for 2017. This award is a culmination of consistently high customer service scores throughout 2017 from families and patients at the 99 Allen Street center.

Since 2012, National Health Care Associates (NHCA), the manager and operator of The Pines at Rutland, has contracted with Pinnacle Quality Insights, an independent polling company to provide customer service results for their 40 centers. The results are tabulated and compared against all NHCA-related centers, as well as Pinnacle’s national average. The Pines at Rutland received the highest overall rating for all NHCA-affiliated centers.

“I am very proud of the staff at The Pines at Rutland for receiving this award and recognition – really from their patients, residents and their families, based on their stellar Pinnacle results for 2017. Our number one priority each day is the wellness and satisfaction of our patients and residents,” stated Marvin Ostreicher, president of National Health Care Associates. “The four pillars of our mission statement are simply kindness, compassion, service and excellence. The Pines at Rutland clearly exemplifies our mission.”

The Pines at Rutland was designated by the state of Vermont as one of the top five skilled nursing and rehabilitation centers in 2015 and 2012. The Nursing Home Quality Award – 2015 was presented to The Pines at Rutland, based on the CMS Star rating, customer satisfaction survey results, and successful state survey results. U.S. News & World Report has also named The Pines at Rutland Center for Nursing and Rehabilitation as one of its “Best Nursing Homes” for 2013, 2014, 2015, and again for the 2016-17 year.

The Pines at Rutland is located near Rutland Regional Medical Center in Rutland, at 99 Allen Street.

Photo Submitted
Melinda Sanborn, director of nursing, and Tim Urich, administrator of The Pines at Rutland, accept the 2017 National Cup award for their center’s customer service.

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